Shipping policy

Total Delivery Time = Processing Time + Shipping Time

Thank you for shopping with Baleni! We are delighted to provide you with an exceptional shopping experience for women's clothing, and soon, clothing for kids too. Below are the details regarding our shipping policies:

SHIPPING LOCATIONS

We proudly ship worldwide from our base in Armenia. Whether you're in Belgium, the United States, or anywhere else in the world, we're dedicated to ensuring your order reaches you in a timely manner.

PROCESSING TIMES

Please note that all orders are processed within 1-3 business days. Once processed, shipping times will vary based on your location

Shipping

 

Please note:

Shipping times will be affected during public holidays, manufacturers and couriers will limit their operations at these times. This is outside of our control. Normal service resumes immediately after each holiday.

Please bear in mind that unforeseen circumstances such as customs clearance procedures or postal delays may affect delivery times. We kindly ask for your patience in such situations. As our items are shipped internationally, they may be subject to customs duties and taxes imposed by the destination country. Any additional charges incurred during customs clearance are the responsibility of the customer. Please familiarize yourself with your country's customs policies before placing an order.

What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.

Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

 

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment on our website or through the designated courier's website.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

 

CONTACT US

If you have any questions or concerns regarding shipping and delivery, feel free to contact us. We're here to assist you every step of the way!

📍 Yeritasardutyan str, house 8, Dzoraghbyur 2224, Jrvezh, Kotayk, Armenia

🏢 Business Registration Number: 42.110.1430388

📞 Call us: +374 93 764595 (For Armenia - Whatsapp or Viber)

📞 +32 489 781910 (Other Countries - Whatsapp or Viber)

📧 Email us: baleni2024@gmail.com or info@balenistore.com

Copyright © 2024. Baleni. All Rights Reserved.