Thank you for shopping with Baleni ! We take pride in curating high-quality clothing for women designed with love and expertise from Armenia to customers worldwide. Your satisfaction is our priority and we strive to ensure a seamless shopping experience. Please read this Return & Refund Policy carefully before making a purchase.

 

RETURNS

We understand that sometimes a product may not meet your expectations. If you wish to return an item, please note the following:

Eligibility: We accept returns within 14 days of delivery.

Condition: The item must be unused, unwashed and in its original packaging with all tags attached.

Shipping: Customers are responsible for the return shipping costs.

Refund Process: Once we receive your returned item and verify its condition, we will initiate a refund to your original payment method.

Partial Refunds: We do not offer partial refunds. Refunds will only be issued for the entire purchase price of the item(s).

Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team info@balenistore.com. We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

 

INSPECTION AND VERIFICATION

We take pride in our commitment to quality assurance. Before dispatching any product, we meticulously inspect each item to ensure it meets our rigorous standards. However, if you have any concerns regarding the quality of a product, we welcome you to request pictures of the actual item before shipment. This allows you to review and confirm the product's condition, assuring you of its quality and authenticity. We stand behind the quality of our products and are dedicated to your satisfaction.

 

ORDER CANCELLATION

a. For orders canceled within 24 hours of purchase but have not been shipped yet, we will offer a full refund.

b. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.

c. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

 

RETURN/EXCHANGE PROCESS

a. Items can be returned or exchanged within 14 days from the delivered date. Note that overdue requests may not be accepted.

b. Return shipping fees are at the customer's own expense.

c. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at baleni2024@gmail.com.

 

INTERNATIONAL ORDERS

For international orders, please be aware of any customs duties or taxes applicable to your country. We are not responsible for any additional charges incurred during customs clearance.

 

LEGAL COMPLIANCE

Our Refund Policy is in accordance with all applicable local and international laws, including but not limited to consumer protection regulations.

 

CONTACT US

If you have any questions or concerns regarding shipping and delivery, feel free to contact us. We're here to assist you every step of the way!

If you have any questions or concerns regarding shipping and delivery, feel free to contact us. We're here to assist you every step of the way!

📍 Yeritasardutyan str, house 8, Dzoraghbyur 2224, Jrvezh, Kotayk, Armenia

🏢 Business Registration Number: 42.110.1430388

📞 Call us: +374 93 764595 (For Armenia - Whatsapp or Viber)

📞 +32 489 781910 (Other Countries - Whatsapp or Viber)

📧 Email us: baleni2024@gmail.com or info@balenistore.com

Copyright © 2024. Baleni. All Rights Reserved.