Refund policy

Thank you for shopping with Baleni Store! We take pride in curating high-quality women’s clothing designed with love and expertise from Armenia for customers worldwide. Your satisfaction is our top priority, and we strive to ensure a smooth and transparent shopping experience. Please read this Return & Refund Policy carefully before making a purchase.

Returns

We understand that sometimes a product may not meet your expectations. If you wish to return an item, please review the following:

  • Eligibility: Returns are accepted within 14 days of delivery.
  • Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
  • Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • Refund Process: Once we receive and inspect your returned item, we will issue a refund to your original payment method.
  • Partial Refunds: We do not offer partial refunds. Refunds apply only to the full purchase price of the returned item(s).

Important: Returns or exchanges will only be accepted after authorization by our Customer Service team. Please email us at baleni2024@gmail.com or info@balenistore.com with your Order Number and reason for return. Unauthorized returns cannot be processed.

Legal Right of Withdrawal (EU Customers)

If you are located in the European Union (including Belgium), you have the legal right to withdraw from your purchase within 14 days after receiving your order — without giving any reason, in accordance with EU Directive 2011/83/EU.

To exercise this right:

  • Contact us by email at info@balenistore.com within 14 days of delivery.
  • You will receive detailed instructions for returning your order.
  • You must send the items back within 14 days of notifying us of your decision to withdraw.

Returned items must meet the same condition standards (unused, unwashed, with tags attached).

Refund Timeline

  • Refunds are issued to the original payment method within 14 days after we receive and inspect your returned goods.
  • No restocking fees are charged.
  • If you paid customs duties or import taxes, these are non-refundable. You may contact your local customs office for potential reimbursement.

Order Cancellations

  • Orders canceled within 24 hours of purchase (and before shipment) are eligible for a full refund.
  • Once an order has shipped, it cannot be canceled but may be returned after delivery under this policy.
  • Refunds typically appear within 5–15 business days depending on your payment provider.
  • If no refund appears within 30 days, please contact us.

Return & Exchange Process

  • Items can be returned or exchanged within 14 days from the delivery date.
  • Return shipping fees are at the customer’s expense.
  • Once processed, we’ll email you a confirmation and issue the refund to your original payment method.

Condition Requirements: Returned items must be unworn, undamaged, unwashed, and include all original labels and packaging. Items not meeting these standards may be rejected and returned to the sender.

International Orders

For customers outside the EU:

  • Customs duties or taxes may apply depending on your country’s regulations.
  • These fees are not included in your purchase price and are the customer’s responsibility.
  • We are not responsible for any delays or additional charges caused by customs clearance.

Inspection & Verification

Every product is inspected before shipping to ensure quality. If you would like to verify an item before shipment, you may request photos by contacting us. We are committed to ensuring your satisfaction and product authenticity.

Legal Compliance

This Refund Policy complies with EU consumer protection laws and international trade regulations, including the EU Directive 2011/83/EU on consumer rights.

Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us:

Baleni Store | Operated by BALENISTORE LLC (Reg. No. 42.110.1430388)
Head Office: Yeritasardutyan str, house 8, Dzoraghbyur 2224, Kotayk, Armenia
EU Support: Lenaart de Landrelaan 109, Antwerpen 2660, Belgium
Email: info@balenistore.com | baleni2024@gmail.com
Phone: +32 489 781910 (International) | +374 93 764595 (Armenia)

We comply with EU consumer protection and GDPR regulations.